WHO ARE WE?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,300 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.

WHAT YOU WILL BE DOING:

• Collaborate with operational teams to reduce costs, optimise service, and maximise profitability for both clients and Europa.
• Build strong relationships with key client contacts, becoming their trusted problem-solver.
• Deeply understand the client’s business and industry and communicate their needs to ensure a unified approach.
• Act as the subject matter expert for clients within Europa’s operations.
• Serve as the primary commercial contact, ensuring accurate pricing, modelling, and execution, while identifying upselling opportunities.
• Ensure the client’s voice is heard and advocate for their needs.
• Hold the operation and clients accountable for meeting Service Level Agreements and commitments.
• Lead continuous improvement efforts, driving accountability on both sides.
• Prepare and lead monthly client meetings, presenting performance metrics, actions, and timelines.
• Set and manage meeting schedules based on seasonal demands and new initiatives.
• Protect Europa’s reputation by fostering trust and collaboration with clients.
• Stay updated on emerging technologies and trends to drive long-term success for Europa and its clients.
• Foster a positive team culture, recognizing everyone’s contributions.
• Take full ownership of responsibilities, remaining open and honest.
• Continuously seek personal and team development opportunities.