Automation Support Specialist at GGS IT Consulting (Go Global Services)

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Oracle PL/SQL, UiPath, Microsoft Power Automate, Oracle APEX, IT Support, Problem Solving, English Proficiency, Time Management, SSRS, SSIS, Python, HTML, CSS, JavaScript, Jira Service Desk

Industry

IT Services and IT Consulting

Description

Company Description GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it! Job Description We are looking for a tech-savvy and solution-oriented Automation Support Specialist to join our team and help deliver seamless technical support in the area of business process automation. If you’re passionate about solving technical issues and eager to grow your expertise in low-code platforms and automation tools, this could be the perfect role for you. In this role, you will provide support for key automation platforms such as Oracle APEX, UiPath, and Microsoft Power Automate etc. You’ll be part of a collaborative team, working in a dynamic environment with a focus on delivering excellent service and driving continuous improvement. Here’s what you get to do: Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, Microsoft Power Automate, and workflow orchestration. Manage and resolve technical inquiries via ticketing and communication platforms. Triage and troubleshoot technical issues using internal case tracking systems. Ensure timely support delivery in accordance with defined Service Level Agreements (SLAs). Collaborate with clients to gather information, resolve issues, or escalate as needed. Open to work in an afternoon shift model (12:00–20:00 CET) as part of our support structure. Qualifications Solid experience with SQL (preferably Oracle PL/SQL). Ability to write queries and navigate relational database structures. Analytical mindset and strong problem-solving abilities. Self-organized and capable of working under pressure. Prior experience in IT support roles. Proficiency in English (minimum B2 level). Strong communication and time management skills. Curiosity and interest in low-code platforms, RPA tools, and workflow automation. Nice to have: Experience with SSRS and SSIS, understanding of ITIL processes. Familiarity with Jira Service Desk or similar ticketing systems. Knowledge of Python, UiPath, Oracle, Microsoft technologies Knowledge of frontend technologies (HTML, CSS, JavaScript) Additional Information Opportunities to grow your knowledge within your area of expertise Friendly working atmosphere in a professional team Employee-oriented working culture Sports subscription Subsidized English classes Small teams International projects Free coffee Free fruits Free breakfasts Startup atmosphere No dress code Hands-on experience in a variety of marketing functions Opportunities to take ownership of projects and grow your skills Mentorship and guidance from experienced marketing professionals

Responsibilities

Provide technical support for automation platforms including UiPath, Oracle APEX, and Microsoft Power Automate. Manage and resolve technical inquiries via ticketing systems while adhering to defined Service Level Agreements.