Automotive BDC Associate - Toyota of Martinsburg at CMA's Toyota of Martinsburg

Martinsburg, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication, Customer Service Skills, Professional Phone Etiquette, Attention to Detail, Multitasking, Fast-Paced Environment, Automotive Experience, Call Center Experience, CRM Software Proficiency

Industry

Description

Description Location: CMA's Toyota of Martinsburg We are seeking a motivated and customer-focused Automotive BDC (Business Development Center) Associate to join our team at CMA’s Toyota of Martinsburg. In this role, you will be responsible for handling inbound and outbound customer communications, scheduling appointments, and following up on leads to drive sales opportunities. The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment. Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick. Key Responsibilities: Respond to inbound customer inquiries via phone, email, and text regarding vehicle ales, service appointments, and general dealership information. Make outbound follow-up calls to potential and existing customers to generate leads and schedule appointments. Maintain a high level of product knowledge to answer customer questions about vehicles, features, and promotions. Log all customer interactions into the CRM system, ensuring accurate and up-to-date records. Work with the sales and service teams to coordinate appointments and ensure excellent customer experience. Follow up with customers after visits to ensure satisfaction and encourage repeat business. Meet or exceed performance goals for call volume, appointments set, and customer engagement. Benefits Employee Stock Ownership Plan (ESOP) Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program 401k plan with company matching Paid Time Off and Holiday pay Associate discounts on vehicle purchases, parts, and service Paid maternity leave after one year of employment Closed on Sunday Requirements Qualifications: Strong communication and customer service skills. Professional phone etiquette and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Prior automotive, call center, or customer service experience preferred. Proficiency with computers and CRM software. Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment offers are contingent upon the successful completion of a drug screening and background check.

Responsibilities

The Automotive BDC Associate will handle inbound and outbound customer communications, schedule appointments, and follow up on leads to drive sales opportunities. This role requires maintaining a high level of product knowledge and ensuring excellent customer experience.