Automotive "Bench" Service Advisor – Des Plaines, IL Area at GreatWater 360 Auto Care

Rosemont, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

25.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Repair Support, Staffing Assistance, Vehicle Workflow Management, Work Order Management, Communication, Estimate Building, Customer Approvals, Payment Processing, Road Testing, Customer Shuttling, Parts Picking Up, Training, Multitasking, Computer Skills

Industry

Motor Vehicle Manufacturing

Description

Description About the Role Are you passionate about delivering exceptional customer service and supporting automotive teams? GreatWater 360 Auto Care is seeking a Bench Service Advisor to join our growing team. This unique role travels between shops in the district to assist with staffing needs and ensure smooth operations. When not assigned to another shop, you’ll work from your home shop. As a Bench Service Advisor, you’ll create a memorable experience for every customer, build trust-based relationships, and collaborate closely with technicians and service managers. Company: GreatWater 360 Auto Care Pay: $18 - $25 per hour plus district’s average monthly bonus Location: Des Plaines, IL and surrounding district shops What You’ll Do Travel to shops in the district to fill in for staffing gaps (PTO, absences, etc.) Greet customers warmly and assist with questions in the waiting area Answer phone calls promptly and professionally Manage vehicle workflow, track repairs, and update work orders Communicate clearly with technicians and service managers Build estimates, obtain customer approvals, and process payments Perform road tests as needed Support shop operations with tasks like shuttling customers, picking up parts, or other duties as required Train new Service Advisors when needed What We’re Looking For High school diploma or GED 1+ years experience as a Service Advisor or similar role Strong customer service and sales skills Ability to multitask in a fast-paced environment Basic computer skills (Microsoft Windows) Valid driver’s license and clean driving record Ability to lift up to 50 lbs and stand for extended periods Flexible schedule (may include evenings and weekends) Mechanical knowledge is a plus! Benefits & Perks Medical, Dental, Vision plans (Blue Care Network or Blue Cross Blue Shield options) 401(k) with company match (after 90 days) Health Savings Account match Paid Time Off (front-loaded annually) Basic Life & AD&D coverage Employee Assistance Program Voluntary benefits (Life, Disability, Accident, Critical Illness) Training, Tuition & ASE Reimbursement Paid Parental Leave Teammate Discounts (50% off labor, parts at cost + 5%) Learn to Earn Program for career growth Why Join Us? At GreatWater 360 Auto Care, we believe in teamwork, growth, and creating a positive experience for both customers and employees. If you’re ready to take your career to the next level and enjoy variety in your work, we’d love to meet you! Apply today and become part of a team that values your skills and ambition!

Responsibilities

This unique role involves traveling between district shops to cover staffing gaps, greet customers, manage vehicle workflow, and track repairs. The advisor will also build estimates, obtain customer approvals, process payments, and support general shop operations as needed.