Automotive "Bench" Service Advisor - Zionsville/ Northern Indianapolis at GreatWater 360 Auto Care

Zionsville, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Organizational Skills, Focus Skills, Computer Knowledge, Communication Skills, Math Skills, Mechanical Knowledge, Data Entry, Workflow Management, Technician Communication, Estimating, Parts Receiving, Road Testing

Industry

Motor Vehicle Manufacturing

Description

Description Company: GreatWater 360 Auto Care Role: Bench Service Advisor Reports to: District Manager and/or Service Manager Purpose & Objective: The Bench Service Advisor will travel to shops in their assigned district to assist with staffing issues. When not assisting another shop, the Bench Service Advisor will report to their “home shop”. The Bench Service Advisor is assigned to the District…not any one shop. As a Service Advisor he/she creates a pleasant and memorable experience at every point of contact for the customer. Strives to build a lasting relationship with each customer based on trust. Develops a great working relationship with the Technicians that is founded on respect. Job Responsibilities and Duties: Travels to shops in assigned district to operate as a Service Advisor to help with staffing issues (i.e., understaffing, PTO, absences, etc.). If the DM does not assign the Bench Service Advisor to a shop to help with staffing concerns, the Service Advisor will report to their “home shop”. The Bench Service Advisor may also be utilized to train newly hired Service Advisors. Greets customers warmly and politely and is available at all times in the customer waiting area to answer questions and/or address concerns. Answers incoming phone calls within 3 rings Tracks all vehicles and performs data entry of vehicle and customer information Tags vehicles upon arrival Enters vehicle and customer information into the Protractor database/software Takes responsibility for the workflow of vehicles by keeping current and clear notes on work orders and keeping track of the workflow stage each vehicle is in Works with Technicians by assigning work orders based on the Technician’s availability and ability Communicates clearly and effectively with Technicians, other Service Advisors, and the Service Manager on customer needs/expectations, prevalent work order information, and which tasks you are working on to avoid working on the same task. Informs Service Manager when you are not able to be present in the customer waiting area so the waiting area can be staffed Reviews the Technician’s recommendations of repairs/serviced needed on customer’s vehicle with the Technician Ensures all maintenance is up to date on the customer’s vehicle Builds the estimate and communicates with the customer for authorization of work to be done Communicates the customer’s approval to the Technician Receives ordered parts into the work order Upon job completion, notifies the customer the vehicle is ready and arranges for payment and delivery of vehicle Perform road tests of repaired vehicles (as needed) Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed. Any other task as assigned by Company or direct supervisor Minimum Qualifications: High school diploma or GED is required 1 or more years Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities Strong customer service skills Sales Experience: Must have at least 1 year experience in any sales role or demonstrate an ability to sell. Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. Computer Knowledge & Ability: Must possess a working knowledge of how to use a Microsoft Windows software. Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. Math Skills: Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator. Mechanical knowledge a plus to intelligently discuss repairs with customers Work Environment & Physical Requirements: Physical Demands: Must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers. Must be able to lift and carry up to 50lbs without assistance. This job operates in an environment with extensive exposure to an automotive repair shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. This role routinely uses standard office equipment such as computers, phones, photocopiers & scanners. Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) to travel to/from shops in assigned district Ability to work flexible hours/days including evenings and if shops are open, weekends; additional time may be required depending on business needs. Ability to stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing. Ability to view and operate a computer, keyboard, and mouse Able to answer phones and greet customers Requirements Travels to shops in assigned district to operate as a Service Advisor to help with staffing issues (i.e., understaffing, PTO, absences, etc.). If the DM does not assign the Bench Service Advisor to a shop to help with staffing concerns, the Service Advisor will report to their “home shop”. The Bench Service Advisor may also be utilized to train newly hired Service Advisors. Greets customers warmly and politely and is available at all times in the customer waiting area to answer questions and/or address concerns. Answers incoming phone calls within 3 rings Tracks all vehicles and performs data entry of vehicle and customer information Tags vehicles upon arrival Enters vehicle and customer information into the Protractor database/software Takes responsibility for the workflow of vehicles by keeping current and clear notes on work orders and keeping track of the workflow stage each vehicle is in Works with Technicians by assigning work orders based on the Technician’s availability and ability Communicates clearly and effectively with Technicians, other Service Advisors, and the Service Manager on customer needs/expectations, prevalent work order information, and which tasks you are working on to avoid working on the same task. Informs Service Manager when you are not able to be present in the customer waiting area so the waiting area can be staffed Reviews the Technician’s recommendations of repairs/serviced needed on customer’s vehicle with the Technician Ensures all maintenance is up to date on the customer’s vehicle Builds the estimate and communicates with the customer for authorization of work to be done Communicates the customer’s approval to the Technician Receives ordered parts into the work order Upon job completion, notifies the customer the vehicle is ready and arranges for payment and delivery of vehicle Perform road tests of repaired vehicles (as needed) Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed. Any other task as assigned by Company or direct supervisor

Responsibilities

The Bench Service Advisor travels to assigned district shops to cover staffing shortages or train new advisors, reporting to their home shop when not assigned elsewhere. Key duties involve creating a positive customer experience, managing vehicle workflow, communicating with technicians, and authorizing necessary repairs.