ECP Incorporated is currently seeking an experienced Automotive Claims Assistant who has the ability to answer questions, collect data and demonstrate attention to detail.

SUMMARY

Responsible for beginning the claim process by gathering claim and supporting documentation, setting up digital file folders, reviewing claim information, and assisting Claim Representatives. Previous Customer Service experience is a big plus!

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to, the following. Other duties may be assigned.

• Manage claims received on the previous day via email, fax, web, app and mail.
• Open claims by entering customer information and documents in the system.
• Forward claim to respective Claim Representative for reviewing and determination of approval or denial.
• Enter invoice payment information in the ERP system to issue payments to body shop or directly to customer.
• Answer phone calls, voicemails, and emails to handle customer questions, concerns and claim information.
• Follow up with agents and distributors about outstanding issues or questions.
• Maintain and organize files.
• All other duties as assigned.

Education and Experience:2 years related administrative and customer service experience and/or training; or equivalent combinations of education and experience. Bi-lingual in English/Spanish is a plus.
ECP offers competitive Benefits: Comprehensive Health Insurance Coverage, Dental, Vision, Life Insurance, 401(k) Matching, and Paid Time off.
Since 1969, ECP Brands have been seen on over 45 million vehicles. Over 14 thousand automobile dealers and carwash operators use ECP products, programs and services. Our heritage has been in the manufacturing, packaging and distribution of protective coatings, detailing, prep, carwash and service chemicals and supplies, and in providing the administration of product warranties and financial services programs to produce aftermarket sales opportunities
ECP is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. ECP participates in the E-Verify process for all new hires.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Manage claims received on the previous day via email, fax, web, app and mail.
• Open claims by entering customer information and documents in the system.
• Forward claim to respective Claim Representative for reviewing and determination of approval or denial.
• Enter invoice payment information in the ERP system to issue payments to body shop or directly to customer.
• Answer phone calls, voicemails, and emails to handle customer questions, concerns and claim information.
• Follow up with agents and distributors about outstanding issues or questions.
• Maintain and organize files.
• All other duties as assigned