Automotive Collections Associate CNAC at Kocourek Ford

Wausau, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

70000.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Negotiation, Problem Solving, Customer Service, Account Reconciliation, Communication, Organization, Financial Documentation, Billing Resolution, Time Management

Industry

Retail Motor Vehicles

Description

Join a Team That Drives Success Kocourek Byrider is seeking a motivated and detail-oriented Automotive Collections Associate to support our CNAC financing program. In this role, you will help customers stay on track with their vehicle payments while contributing to the financial strength and stability of our organization. If you are an outgoing and organized person, this could be a great fit for you. What You’ll Do * Contact customers with past-due accounts to arrange payment solutions * Review and reconcile customer accounts to resolve discrepancies * Prepare and send collection notices and correspondence * Document all customer interactions and payment arrangements accurately * Partner with customers to resolve billing or payment concerns * Collaborate with internal departments to address account-related inquiries * Follow up consistently to ensure payment commitments are met * Communicate potential risks or trends to management * Provide additional administrative support as needed What We’re Looking For * High school diploma or equivalent required * Customer service background desired * Strong communication, negotiation, and problem-solving skills * High attention to detail and strong organizational skills * Ability to manage multiple accounts and priorities independently * Familiarity multiple computer software a plus * Basic knowledge of lending and financing practices a plus. * Flexibility to work occasional evenings as needed and every Saturday with a scheduled day off. Compensation & Benefits We offer: * Competitive hourly pay plus bonus package, earning potential up to $70,000 a year. * Medical, dental, and vision insurance. * Company matched 401k. * Paid Holidays and PTO. * Ongoing training and professional development opportunities. * A supportive and team-oriented work environment. Equal Opportunity Employer Byrider is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Responsibilities

Contact customers with past-due accounts to arrange payment solutions and resolve billing discrepancies. Document all interactions and collaborate with internal departments to ensure payment commitments are met.