Automotive Customer Service Advisor - 2743 at Jiffy Lube

Fuquay-Varina, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Sales, Preventative Maintenance, Oil Changes, Fluid Top-offs, Vehicle Inspection, Rapport Building, Multitasking, Objection Handling, Listening, Reasoning

Industry

Motor Vehicle Manufacturing

Description

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team! We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required. Job Summary The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician. Job Description * Greet customers, review service needs, and escort them from their vehicles * Explain promotions and available services * Provide unbiased recommendations based on manufacturer guidelines and technician findings * Communicate updates throughout the service process * Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components) * Ensure quality work, review completed services with customers, and encourage return visits * Perform other duties as assigned Requirements * Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship) * Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs * Comfortable working in enclosed or semi‑outdoor environments * Proven face‑to‑face customer service or sales experience Qualifications * Excellent customer service and communication skills * Strong listening and reasoning abilities * Confident in overcoming objections * Positive and energetic attitude * Ability to succeed in a fast‑paced, team‑oriented environment * Commitment to safety procedures * Willingness to train and grow * Ability to multitask effectively Benefits * Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine* * Employer‑funded basic life & AD&D* * Bonus structure for JLU training completion * Employee discounts on parts and services * Optional life, accident, disability, and critical illness plans* * FSA and Dependent Care FSA* * Employee assistance programs, will preparation, travel assistance *Full‑time employees Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The advisor greets customers, guides them through service decisions, and provides unbiased recommendations based on manufacturer guidelines. Additionally, they perform basic automotive maintenance tasks as a trained Lube Technician.