LOCATION

Hamilton, Canada
Job Title:
Automotive Customer Service Advisor (On-Site)
Job Description
As an Automotive Customer Service Advisor, you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Advisor position at Concentrix is just the right place for you!
As an Automotive Customer Service Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Advisor role include:

• Minimum 18 years of age with a High School Diploma or GED.
• At least 2-3 years of customer service experience; automotive industry experience is preferred.
• Strong computer proficiency with the ability to navigate multiple applications.
• Excellent written and verbal communication skills to effectively engage with customers.
• A passion for the automotive industry with a propensity for problem-solving.
• Ability to work both independently and within a team, demonstrating patience and professionalism.
• Flexibility to rotate shifts as needed with prior notice.
• Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
• Demonstrate patience while maintaining a pleasant and professional manner.
• Proficiency in fast-paced environments
• Eagerness to learn new technologies

WHAT YOU WILL DO IN THIS ROLE

As an Automotive Customer Service Advisor, you’ll:

• Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
• Corresponds to customer inquiries from inbound inquiries, emails and mail
• Provides campaign information to customers and documents according to Consumer Affairs policies
• Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation
• Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Advisor role include:

• Minimum 18 years of age with a High School Diploma or GED.
• At least 2-3 years of customer service experience; automotive industry experience is preferred.
• Strong computer proficiency with the ability to navigate multiple applications.
• Excellent written and verbal communication skills to effectively engage with customers.
• A passion for the automotive industry with a propensity for problem-solving.
• Ability to work both independently and within a team, demonstrating patience and professionalism.
• Flexibility to rotate shifts as needed with prior notice.
• Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
• Demonstrate patience while maintaining a pleasant and professional manner.
• Proficiency in fast-paced environments
• Eagerness to learn new technologie

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $20.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefit