Technical Customer Support (m/f/d) - Merchandise Dispensing Systems

The Hoffmann Group is Europe's leading system partner for quality tools. We combine trade, manufacturing expertise, and service to create a unique offering. To strengthen our team at our Munich location, we are looking for a dedicated individual for technical customer support for our dispensing systems.

Your tasks

• Technical second-level support via telephone and remote access for internal and external customers - qualified error analysis, problem solving and escalation if required.
• Software testing of our goods dispensing applications (including functional, regression and acceptance tests) including documentation of test results.
• Tracking and complete documentation of requests in our ticket and knowledge systems.
• Development and expansion of the knowledge database: Creation, maintenance and structuring of articles on general and specific solutions, best practices and troubleshooting guides.

Your skills

• Several years of professional experience in telephone customer support (B2B or B2C), ideally in a technical environment.
• High IT affinity as well as a strong customer focus and service mentality.
• Strong communication skills, stress resistance and resilience; at the same time team-oriented, structured and goal-oriented in their work style.
• Excellent German and English skills, both spoken and written.

Your benefits

• Attractive salary package
• 30 vacation days
• Flexible working hours (overtime compensation through time off)
• Nationwide home-working option with a maximum of 10 days per month
• Mobile working in EU/EEA countries & Switzerland for a maximum of 20 days per calendar year.
• Free company restaurant with breakfast buffet and lunch menu made from regional, organic products; vegetarian option available.
• Coffee and drinks are available free of charge.
• travel allowance
• Free tool purchase/employee discount on the entire Hoffmann catalog
• "Orange Social Days" together with our Hoffmann Group Foundation
• Free parking available
• Bicycle leasing scheme for employees (m/f/d)
• Various sports classes in-house, EGYM Wellpass membership or monthly subsidy for gym memberships, and company doctor.
• Corporate events

Your way to us

We warmly encourage you to apply for the advertised position, even if you do not possess all of the qualifications described above. Our primary focus is on your enjoyment of the work and your desire to make a difference. We place great value on diversity and openness in our selection process. Therefore, we welcome all applications, regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, or sexual orientation and identity.

Technical Customer Support (m/f/d) - Merchandise Dispensing Systems

The Hoffmann Group is Europe's leading system partner for quality tools. We combine trade, manufacturing expertise, and service to create a unique offering. To strengthen our team at our Munich location, we are looking for a dedicated individual for technical customer support for our dispensing systems.

Your tasks

• Technical second-level support via telephone and remote access for internal and external customers - qualified error analysis, problem solving and escalation if required.
• Software testing of our goods dispensing applications (including functional, regression and acceptance tests) including documentation of test results.
• Tracking and complete documentation of requests in our ticket and knowledge systems.
• Development and expansion of the knowledge database: Creation, maintenance and structuring of articles on general and specific solutions, best practices and troubleshooting guides.

Your skills

• Several years of professional experience in telephone customer support (B2B or B2C), ideally in a technical environment.
• High IT affinity as well as a strong customer focus and service mentality.
• Strong communication skills, stress resistance and resilience; at the same time team-oriented, structured and goal-oriented in their work style.
• Excellent German and English skills, both spoken and written.

Your benefits

• Attractive salary package
• 30 vacation days
• Flexible working hours (overtime compensation through time off)
• Nationwide home-working option with a maximum of 10 days per month
• Mobile working in EU/EEA countries & Switzerland for a maximum of 20 days per calendar year.
• Free company restaurant with breakfast buffet and lunch menu made from regional, organic products; vegetarian option available.
• Coffee and drinks are available free of charge.
• travel allowance
• Free tool purchase/employee discount on the entire Hoffmann catalog
• "Orange Social Days" together with our Hoffmann Group Foundation
• Free parking available
• Bicycle leasing scheme for employees (m/f/d)
• Various sports classes in-house, EGYM Wellpass membership or monthly subsidy for gym memberships, and company doctor.
• Corporate events

Your way to us

We warmly encourage you to apply for the advertised position, even if you do not possess all of the qualifications described above. Our primary focus is on your enjoyment of the work and your desire to make a difference. We place great value on diversity and openness in our selection process. Therefore, we welcome all applications, regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, or sexual orientation and identity.