Automotive Field Diagnostics/Flying Doctor - Technical Delegate at Segula Technologies

Turin, Piedmont, Italy -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive diagnostics, Technical support, Root cause analysis, Failure investigation, High voltage battery repair, Software updates, Field service, Technical reporting, Customer service, Cross-disciplinary team coordination, Communication skills, Time management, Problem solving, English language proficiency

Industry

Engineering Services

Description

Company Description Join the world of the future in a fast growing international company! At SEGULA Technologies you will have the opportunity to work on exciting projects and help shaping the future within an engineering company which is at the heart of innovation. From 3D printing, augmented reality, connected vehicle to the factory of the future – new technologies are part of our 13,000 ingenious collaborators’ day-to-day life. Would you like to join in? Whether you are a student, young graduate, engineer or experienced project manager, at SEGULA Technologies you will find the opportunity to give a new meaning to your career. Skills development is a big part of SEGULA Technologies’ DNA, the company offers the possibility to move between sectors and positions, as well as attractive geographic mobility opportunities. SEGULA Technologies is always looking for new, ingenious, and daring talents worldwide to support all the major industrial actors within the automotive, aeronautics, energy, railway, naval, oil & gas and pharmaceutical sectors. Do you have a touch of genius? Take a new challenge and join us! For more information: https://www.segulatechnologies.com Job Description The Technical Delegate will have to perform missions to accelerate repair vehicles in EE. Each TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team. This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.). Deliverables The TD will have to use PAMIR for having the full traceability of each case. The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2. Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution. Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting in Customer Systems Qualifications Technical skills : Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance. Ability to summarize, author and communicate verbally. Good English language knowledge (written and spoken). Behavioral Skills : Sensitive to customer service and costs. Organizational ability and ability to coordinate a cross-disciplinary team. An educator, good verbal and written communication, open-minded, good interpersonal skills. Good organization and a self-starter to manage his/her time and priorities. Additional Information At SEGULA Technologies, diversity, equity and inclusion are at the core of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disability. What we offer: CCNL Metalmeccanico contract Health insurance Meal vouchers or canteen Informal, stimulating, dynamic and inclusive environment Welfare programs Think Tank Attention to Work-Life Balance Continuous on the job training process Cross sector and cross-functional career paths Development of soft skills Consolidated partnerships with leading companies in the sector and the best universities If you are a curious, ambitious and proactive person… what are you waiting for? Join us. SEGULA Technologies believes in your potential! #italy #engineering #segulatechnologies #innovation Contract/country: Fixed Term Job family: Electronic - Software - Digital

Responsibilities

The Technical Delegate will perform on-site failure investigations, root cause analysis, and repairs on fleet vehicles at dealer shops. They are responsible for managing technical assistance cases, executing field actions, and reporting findings to engineering teams to ensure robust solutions.