Diplomat Motors is looking for a results-driven Fixed Operations Director to oversee the day-to-day operations of our Service and Parts Departments. This leadership role is crucial in ensuring a high-performing team, exceptional customer satisfaction, and consistent achievement of performance targets. As a key member of our management team, you’ll be responsible for building and leading a strong service culture while ensuring compliance with company policies and manufacturer guidelines.Compensation:

$100,000 - $150,000Responsibilities:

• Lead and Develop Team: Hire, train, and lead service and parts staff to ensure high performance, technical competency, and excellent customer service.
• Drive Department Performance: Set and monitor goals for service and parts departments; manage flat rate hour production, customer satisfaction, warranty compliance, and profitability while maintaining high-quality repairs and minimizing comebacks.
• Customer Satisfaction & Issue Resolution: Promote a customer-first culture by ensuring timely, courteous service; resolve escalated issues promptly and according to dealership standards to build long-term loyalty and repeat business.
• Budget & Financial Oversight: Prepare and manage departmental budgets; monitor KPIs and reporting systems to control expenses, maximize revenue, and improve net profit retention.
• Process & Operational Management: Administer daily service operations including repair order accuracy, warranty processing, parts pricing strategy, cleanliness and organization of service areas, and inventory control.
• Internal Communication & Leadership: Facilitate weekly team meetings; serve as the liaison between service departments, general management, and manufacturer reps; contribute actively in managers’ meetings.

Qualifications:

• Experience: 2+ years in service management (4+ preferred); dealership experience required.
• Leadership: Proven ability to lead and develop staff.
• Customer Focus: Strong communication and conflict resolution skills.
• Technical Knowledge: Understanding of warranty, safety, and manufacturer procedures; ASE certifications preferred.
• Administrative Skills: Budgeting, reporting, and basic administrative knowledge required.
• Time & Task Management: Organized, efficient, and able to prioritize under pressure.

About Company
Join our team and discover a work environment that encourages your growth and supports your journey. We pride ourselves on nurturing talent and celebrating success as a collective.
We are looking to expand to Gresham, Portland, Fairview, Gladstone, Springdale, Happy Valley, and Lake Oswego

• Lead and Develop Team: Hire, train, and lead service and parts staff to ensure high performance, technical competency, and excellent customer service.
• Drive Department Performance: Set and monitor goals for service and parts departments; manage flat rate hour production, customer satisfaction, warranty compliance, and profitability while maintaining high-quality repairs and minimizing comebacks.
• Customer Satisfaction & Issue Resolution: Promote a customer-first culture by ensuring timely, courteous service; resolve escalated issues promptly and according to dealership standards to build long-term loyalty and repeat business.
• Budget & Financial Oversight: Prepare and manage departmental budgets; monitor KPIs and reporting systems to control expenses, maximize revenue, and improve net profit retention.
• Process & Operational Management: Administer daily service operations including repair order accuracy, warranty processing, parts pricing strategy, cleanliness and organization of service areas, and inventory control.
• Internal Communication & Leadership: Facilitate weekly team meetings; serve as the liaison between service departments, general management, and manufacturer reps; contribute actively in managers’ meetings