Automotive Franchise Operator / Fixed Operations Director | Up to $150K* & at Christian Brothers Automotive

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

150000.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Repair, Fixed Operations, Service Management, Interpersonal Skills, Communication Skills, Customer Service, Team Leadership, Technician Management, Repair Estimating, Repair Order Generation, KPI Reporting, Retail Sales, MS Office, TekMetric, Shop Management System

Industry

Motor Vehicle Manufacturing

Description

Company Description Christian Brothers Automotive Benefits: *Compensation Up To $150k for Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans On-Going Training & Career Advancement Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Job Description Job Overview: Job Title: Automotive Franchise Operator / Fixed Operations Director / Service Director Location: Greater Madison Job Overview: Christian Brothers Automotive is currently seeking a Franchise Operator to lead the team at this state-of-the-art facility. This person will need to strive to provide unmatched service to their team, their guests, and their guest's vehicles while maintaining honesty and integrity in all communications and service recommendations. The Franchise Operator position is directly responsible for all aspects of the location operations. Responsibilities include, but are not limited to: Implement the Christian Brothers Automotive system to achieve store profitability goals Develop and implement local marketing activities Recruit, hire, and train local employees as required Follow-up communication with customers after repairs are completed Manage web portal and online presence Manage all employees through coaching and career skill development Maintain a clean and organized environment for an exceptional team and guest experience Qualifications Qualifications: At least 5 years experience in automotive repair, preferably in Fixed Operations and/or Service Management Must have strong interpersonal/communication skills Strong customer service focus Ability to effectively lead and manage service manager/writer position Ability to effectively lead and manage automotive technicians Solid track record in automotive repair estimating and repair order generation Significant experience in KPI reporting (ticket averages, car count, labor and parts reporting) Significant experience in retail sales/service Windows PC skills, including MS Office TekMetric or similar shop management system experience Physical Requirements: Being on your feet for the majority of the workday (standing, walking, etc) Occasionally lifting and carrying objects over 50 lbs. Driving manual transmission vehicles Keeping a brisk work pace in a high-volume environment Communicating clearly with customers and team members via phone and computer Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. All of your information is kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is an"At-will" employer. Department: Wisconsin

Responsibilities

The Franchise Operator is directly responsible for all aspects of location operations, including implementing the Christian Brothers Automotive system to achieve profitability goals. Key duties involve developing local marketing, recruiting and training staff, managing customer follow-up, and overseeing the web portal presence.