GENERAL SALES MANAGER

Friendly Honda in Poughkeepsie is looking for a General Sales Manager to join their team. This role is responsible for customer retention and profitability of the sales department which includes: New and Used vehicle sales, and F&I success.

QUALIFICATIONS

• Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership.
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits.
• Experience in Used Vehicle purchasing, merchandising and marketing.
• Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training.
• Valid drivers license required

• Hires, trains, supervises and monitors the performance of the new- and used-vehicle department managers.
• Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales and gross profits,
• Ensures that sales managers (new and used) understand dealership policies, procedures and sales systems.
• Works with general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
• Establishes standards for displaying, merchandising and maintaining new and used vehicles.
• Establishes procedures for quick disposal of over-aged vehicles.
• Issues all demonstrators and ensures that appropriate dealership records are maintained.
• Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Addresses customer complaints to ensure high level of customer satisfaction.
• Creates systems that ensure ongoing sales training, including weekly sales meetings.
• Makes sure facility is secure, well lit, and professional in appearance.
• Maintains a professional appearance.
• Mentor new and experienced sales reps on standard methodologies for improving performance.
• Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.
• Establish delivery procedures and monitor performance and execution.
• Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment.
• Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.