Automotive Helpdesk Consultant at Toyota Motor Corporation

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Diagnosis, Customer Management, Stakeholder Communication, Negotiation, Automotive Technical Support, Salesforce, Reporting Systems, Compliance Monitoring, Product Performance Analysis, Process Development

Industry

Motor Vehicle Manufacturing

Description

Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs. Together, we are Toyota. Toyota Motor Corporation Australia is well-recognised for offering: Fully maintained motor vehicle including insurance excluding fuel Annual contribution to your private health insurance worth over $1,900 Significant family vehicle lease and purchase discounts Flexible hours and workspaces, with a hybrid of working from home and in the office Wellness facilities – free onsite gym, end of trip facilities Free car parking and discounted onsite cafe Genuine career development: promotions, rotations and paid professional membership Paid volunteer days to support your community and matched workplace giving program Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle What you’ll contribute to An exciting opportunity has arisen for an Automotive Helpdesk Consultant to join our Quality & Service Division in a Max Term role for 12 months. The Quality & Service Division is responsible for planning, coordination and execution of all customer activities including customer support, warranty, service value chain, in-field product performance, customer quality engineering and Dealer operations to retain customers for life through optimised services and products, grow the market, contribute to profitability objectives and strengthen the Toyota & Lexus brands. The Automotive Technical Help Desk Team is primarily responsible for providing technical diagnosis support to Dealer Technicians in the Toyota & Lexus networks. Contributing to Dealer Fix It Right (FIR) and Early Detection, Early Resolution (EDER) strategies & activities for Technical Service Operations. This role is based in Altona North with requirement to be onsite 5 days a week with some flexibility. How you’ll make an impact Support the Dealer network with technical assistance and diagnosis support primarily via the TSS (Salesforce) system and by telephone. Assist with projects relating to new model service performance, product performance and accessory parts development/introduction to the Australian market, by providing direct interaction the Dealer network, to contribute to the achievement of Q&S objectives. Support release of focussed countermeasure parts or campaign parts where release qualification is required. Implement and develop processes and procedures for the Technical Helpdesk support to maximise customer satisfaction and retention. Maintain reporting systems to provide the business with accurate and timely information to support planning, budgeting and forecasting activities. Monitor own tasks with respect to compliance with all relevant regulations and statutory requirements to minimise Toyota’s risk exposure and liabilities. Your attributes – If you’ve got one or more, we’d love to hear from you! Formal trade qualifications as an Automotive Technician (Certificate III Light Vehicle Technology or equivalent) with significant experience as a senior technician. Automotive industry experience in roles covering both technical matters and customer management. Strong product and technical knowledge of Toyota and Lexus range preferred but not essential. Proven ability to effectively communicate with stakeholders and negotiate outcomes. Strong understanding of the automotive industry and Dealer networks. Understanding of the business and its commercial drivers. Make your impossible, possible & apply today! Applications close: 24th June 2026 You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements. Toyota is an endorsed employer for all women; check out our benefits directly at WORK180. We don’t require a cover letter or selection criteria to be addressed. Come with us and help create the future.

Responsibilities

Provide technical diagnosis support to Dealer Technicians via telephone and Salesforce to improve fix-it-right rates. Assist with new model service performance projects and develop processes to maximize customer satisfaction and retention.