Automotive Helpdesk Support | English Speaker at Bosch Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, First Level Support, Root Cause Analysis, Remote Access Tools, Incident Management, Knowledge Base, Customer Orientation, Professional Communication, Team Player, Troubleshooting, SAP, Automotive Electronics, Hardware Support, Software Support, English, European Language

Industry

Software Development

Description

Company Description The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential. Job Description Your contribution to something big: Respond to all calls, emails and common requests for technical 1st level support Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months Follow defined work instructions and escalation processes for all possible types of incidents Track all incidents in our internal incident management system Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes Input for FAQ and knowledge data base Establish good relationships with colleagues and customers in order to achieve a correct flow of information Willingness to work in the office and/or remote according to business needs Qualifications What distinguishes you: Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics Experience and know-how: Professional experience in a customer facing position would be an advantage Languages: English oral and written communication skills level C1 (minimum) required and other European language oral and written communication skills level B2 (minimum) required. A team player who is 100% service and solutions focused Methodical troubleshooting skills required Working knowledge of SAP would be an advantage Previous experience or affinity with automotive electronics would be an advantage Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure Willingness of taking over responsibility for assigned projects as needed Additional Information Work #LikeABosch means: ⚖️ Flexible work conditions 🔀 Hybrid work system 🌐 Exchange with colleagues around the world 🧑‍⚕️ Health insurance and medical office on site 📚 Training opportunities 📈 Opportunities for career progression and continuous professional development 💲 Access to great discounts in partnerships and Bosch products 🏋️ Sports and health related activities 🚉 Great access to public transports 🅿️ Free parking lot 🍽️ Canteen Success stories don´t just happen. They are made... Make it happen! We are looking forward to your application! Legal Entity: Bosch Service Solutions S.A.

Responsibilities

The role involves responding to technical 1st level support requests via phone, email, or chat, and performing root cause analysis to provide technical assistance to customers using remote access tools. Responsibilities also include tracking incidents in the management system and maintaining communication with internal teams to ensure correct information flow.