Your responsibilities

: - Strategic Leadership - Disciplinary and professional leadership of the entire field service and warehouse team.

- Entrepreneurial Responsibility - Ensuring profitability, cost efficiency, and target achievement through targeted management of resources, budgets, and performance indicators (e.g., reactivity, reopen rate, stamp vs. invoice).

- Risk Management - Identifying and minimizing economic risks and ensuring compliance with aviation regulations and internal company guidelines.

- Process optimization - Continuous analysis and adaptation of processes to ensure efficiency and optimize them as needed.

- Employee development - Strengthening your team through targeted support and feedback.

- Customer relationships - First point of contact for customers and partners – with a direct impact on customer satisfaction and loyalty.

- Long-term customer loyalty - Building and strengthening long-term customer relationships.

- Quality assurance - Ensuring compliance with customer requirements and the requirements of our quality management system for legally compliant and cost-effective processes.

- Data analysis - Evaluation of performance indicators and derivation of measures to increase productivity and reduce costs.

- Operational excellence - Continuous optimization of operational processes in field service and the warehouse.

- Work allocation - Scheduling, distribution, and prioritization of work packages with a focus on performance and alignment with business objectives.