INTRODUCTION:

Be the Face of Our Brand!
Are you a confident and friendly individual who thrives in a fast-paced, customer-facing environment? Fulcrum Suspensions is looking for a reliable Automotive Parts Interpreter / Service Advisor to join our Capalaba team.
This is your chance to represent a trusted brand in the automotive industry, greet every customer with a smile, and make a lasting first impression.

Why Join Us?

• Full on-the-job training and ongoing support
• A stable, Monday to Friday schedule – no weekends!
• Generous staff discounts on products
• A close-knit and supportive team environment
• Career progression opportunities within a growing company
• Be part of a respected Australian brand with a proud history

About the Role
As the Parts Interpreter / Service Advisor, you will be the first point of contact for our valued customers - over the phone, online, and in-store. You’ll need to juggle customer service with basic admin duties, so being organised and tech-savvy is a must.
You’ll be trained and supported every step of the way. What we need is someone eager to learn, tech savvy, and naturally good with people.

Key Responsibilities

• Customer Service: Greet and check in customers upon arrival. Be the friendly face they remember.
• Phone Management: Handle large volumes of incoming phone calls per day with professionalism and efficiency.
• Booking Management: Use Navision to manage customer bookings and workshop schedules.
• Quoting & Product Navigation: Learn about our products and confidently use our website to generate general quotes.
• Digital Communication: Respond and provide updates to customers via Podium messaging platform.
• Administration Tasks:
• Daily till reconciliations
• Processing and filing purchase orders
• Scanning invoices, internal filing and record-keeping

DESCRIPTION:

What We’re Looking For

• A well-spoken, confident communicator who enjoys helping people.
• Quick to learn new computer systems and processes.
• Strong organisational skills and attention to detail.
• A professional appearance and positive attitude.
• Previous experience in a reception, customer service or admin role (automotive or retail preferred but not essential).

SKILLS AND EXPERIENCES:

Kickstart Your Automotive Career!
ZEDER Corporation is a proudly Australian owned and operated business, a world leader in automotive suspension parts, and a family for over 800 employees across Australia, US, UK, and Vietnam. We’re home to the iconic brands of SuperPro, Whiteline, Nolathane, Fulcrum Suspensions, and Formula 4x4.
We’re all about quality, customer service, and pioneering innovation – and we’re looking for someone just like you to join our team

• Customer Service: Greet and check in customers upon arrival. Be the friendly face they remember.
• Phone Management: Handle large volumes of incoming phone calls per day with professionalism and efficiency.
• Booking Management: Use Navision to manage customer bookings and workshop schedules.
• Quoting & Product Navigation: Learn about our products and confidently use our website to generate general quotes.
• Digital Communication: Respond and provide updates to customers via Podium messaging platform.
• Administration Tasks:
• Daily till reconciliations
• Processing and filing purchase orders
• Scanning invoices, internal filing and record-keepin