Automotive Product Specialist at Haley Automotive Group

Roanoke, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Listening Skills, Vehicle Demonstration, Lead Generation, Email Communication, Text Communication, Appointment Setting, Market Tracking, CRM Utilization, Vehicle Appraisal, Customer Satisfaction Index, Sales Meetings, Community Events, Product Explanation, Relationship Building

Industry

Retail Motor Vehicles

Description

Haley Toyota of Roanoke is seeking Automotive Product Specialist. The Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills. Duties Include: * Helping clients find a vehicle by asking them thoughtful questions and listening to their answers. * Showing clients online tools that allow them to review available vehicle features, packages and options * Ensuring clients have important information before coming to the dealership for a scheduled appointment by sending an email with essential details and resources * Preparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation and blue tooth * Explaining a product's benefits and performance * Describing the optional equipment upgrades available for purchase * Developing a strong, positive relationship with customers * Collaborating with sales managers on the pricing of different models and their available upgrade options * Assisting with lead generation [https://www.indeed.com/career-advice/career-development/lead-generation] by managing email and text communication * Setting appointments with clients for vehicle demonstrations * Staying current on the latest developments in vehicle production * Tracking changes to the overall vehicle market * Recording lead information, including names, email addresses and phone numbers * Attending any sales meetings * Participating in activities and special events in the community * Familiarizing themselves with and conducting vehicle appraisals * Utilization of Customer Retention Management system (CRM) * Business Development Center (BDC) * Online Manufacturer Training * Knowledge on other departments within the dealership. (Service/Parts/Body Shop) * Importance of Customer Satisfaction Index (CSI) * Inner workings of the automobile business * Delivery process * Customer follow up process, appointments * Finance and Insurance (F&I) products What Haley Offers: * Competitive, above market compensation * Medical, Dental and Vision benefits * 401k with company match * Company paid Basic Life, AD&D and Long-term Disability * Paid Time Off * Preferred Vehicle Purchase Programs * Uniforms provided * Positive and professional work environment * Career growth and promotion opportunities

Responsibilities

The Automotive Product Specialist acts as an industry professional resource for prospective customers, requiring in-depth inventory knowledge and strong listening skills to assist clients in finding suitable vehicles. Key duties involve presenting professional vehicle demonstrations, explaining product features and options, managing customer communications, and collaborating with sales managers on pricing.