ABOUT US

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

OUR BENEFITS

• Performance based bonus with rewards tied to your impact
• 6 additional days of flexi leave to recharge
• 5 fully paid sick days per year
• Wellbeing support with access to confidential counselling through our EAP
• Access to our dedicated platform to support career growth
• Health insurance and a monthly wellness allowance
  Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
  At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
  When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process

ABOUT THE ROLE

The Sales and Customer Service Assistant role is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach. The role will be responsible for handling walk-in traffic and educating customers on Splends unique and industry leading products and managing a portfolio of existing customers. Please note this role will be based out of our Cricklewood hub and is an onsite position.

RESPONSIBILITIES

• Maintain a thorough understanding of all Splend’s vehicle subscription packages and related products. Continuously update knowledge base with new features and updates to ensure accurate representation to customers.
• Engage directly with customers to understand their needs and recommend products that best fit their requirements. Guide customers through the decision-making process, from initial inquiry to final sale.
• Assist in daily hub operations, including customer onboarding, processing returns, and vehicle exchanges. Ensure all interactions and transactions are conducted smoothly and efficiently.
• Gather customer feedback and share insights with the Team Leader to help refine sales strategies and product offerings. Participate in regular team meetings to discuss challenges and opportunities.
• Adhere to all company policies and regulations regarding sales practices and customer interactions. Ensure the integrity of sales transactions and customer data.