Athens Ford is currently looking for a ALL-STAR Service Advisor for our growing Service Department!
We are looking for an All-Star Team player to help grow our service department. This position is an excellent opportunity for the right person, with plenty of potential for growth within the company. Our ideal candidate is a result-driven self motivated individual with stellar customer service and communication skills, strong attention to detail and an ability to thrive in a fast-paced environment. Must have customer service skills and maintain Great CSI. Must be able to present estimate to customer for Tires, Brakes and other Service. If you have what it takes apply today! You will not be disappointed. Spanish speaking is a plus.
Do not apply unless you have been a Automotive Service Advisor Experience.

JOB REQUIREMENTS:

• Excellent verbal communication and customer service skills
• Professional appearance and demeanor
• Ability to thrive in a fast-paced environment
• Capacity to learn quickly and work well under pressure
• Knowledge of Ford automotive service writing process preferred
• Must have at least 2 years of express service experience
• Ability to work both independently and as part of a team to ensure complete customer satisfaction
• Must have a valid driver’s license and driving record
• Must be able to work a schedule of Monday - Friday and every other Saturday with a day off during the week.
• Spanish Speaking is a PLUS

• Assist customers with repair and scheduled maintenance service requests
• Help to ensure the vehicle is fixed right the first time by listening to customer inquiries and requests and accurately documenting all customer concerns on the repair order
• Consult customers on needed scheduled maintenance repairs and review root cause/corrective repair action with the customer
• Communicate with customer throughout repair process
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility
• Assist the Service Manager by distributing work to technicians, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned
• Treat customers with respect and courtesy to help foster long term relationships