SUMMARY

Unique opportunity for a high energy, team oriented automotive service professional to join our company. We are transforming the automotive service world by connecting with clients virtually through Messenger and our online portal to assist them with booking appointments at local shops in their area. This is an on-site position located in an office setting in Oakville, ON. Great pay with bonuses and commissions and room to grow into leadership and management positions. Hiring immediately!

JOB OVERVIEW

In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience. Your expertise in automotive repair and exceptional customer service skills will be crucial in guiding customers through their service needs and upselling additional services when appropriate.

ABOUT US

At autologiQ, we’re revving up the automotive industry with our client-first approach and a commitment to excellence! We’re not just another service provider; we’re a fun-loving team that believes in collaboration, innovation, and delivering exceptional experiences for our clients. If you’re ready to join an exciting, thriving business where your contributions truly matter, keep reading!

KEY ACCOUNTABILITIES

· Customer Engagement & Communication – Greet and assist customers through chat, messenger, email, text, and phone, addressing their vehicle concerns with care and expertise.
· Service Recommendations – Provide clear and friendly explanations of recommended services and repairs to ensure customers feel informed and valued.
· Collaboration & Coordination – Work closely with service provider locations and technicians, facilitating smooth communication and keeping customers updated throughout the process.
· Appointment & Estimate Management – Prepare estimates, schedule service appointments, and maintain organized workflow with efficiency.
· Follow-Up & Relationship Building – Check in with customers post-service to ensure satisfaction and address any additional questions, fostering lasting relationships with autologiQ.
· Industry Knowledge & Professional Growth – Stay up-to-date on industry trends, new products, and service techniques to continuously enhance customer support and expertise.

The Automotive Service Advisor plays a vital role in delivering an exceptional customer experience, acting as a trusted liaison between clients, technicians, and service providers. This position ensures smooth communication, precise service recommendations, and top-tier support, reinforcing autologiQ’s commitment to quality and customer satisfaction.