JOB SUMMARY

We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in automotive service repair, with exceptional customer service skills will help ensure a seamless experience for our clients while driving sales and upselling services.
Our shop focuses on sales and services for automobiles, so we expect the service advisor to be comfortable with all models of autos.

QUALIFICATIONS

• Proven experience in a customer service role, preferably within the automotive/motorcycle industry or dealership environment.
• Strong sales skills with a track record of successful upselling and meeting sales targets.
• Basic mechanical knowledge and understanding of automotive repair processes.
• Excellent communication skills with the ability to explain technical information clearly to customers.
• Ability to handle cash transactions accurately and responsibly.
• A positive attitude, a strong work ethic, and a commitment to providing outstanding customer service.
  Join us as an Automotive Service Advisor, where your skills in sales, customer service, and automotive knowledge will contribute to our commitment to excellence in vehicle care!
  Job Types: Full-time, Permanent
  Pay: $20.00-$22.00 per hour

Benefits:

• On-site parking

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive service needs.
• Provide detailed explanations of services and repairs to customers, ensuring they understand the work to be performed.
• Utilize strong sales techniques to upsell additional services and products that meet customer needs.
• Manage cash handling processes accurately, including processing payments and maintaining transaction records.
• Collaborate with mechanics and technicians to ensure timely completion of services while maintaining high-quality standards.
• Follow up with customers after the service to ensure satisfaction and address any concerns or questions.
• Maintain an organized service desk and keep accurate records of customer interactions, service history, and recommendations.