Automotive Service Advisor at Bill Dodge Auto Group

Saco, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

100000.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Consultative Sales, Communication, Time Management, Organization, Documentation, Repair Software, Warranty Processes, Customer Relationship Management, Vehicle Inspection, Estimating

Industry

Motor Vehicle Manufacturing

Description

Bill Dodge Auto Group in Saco Maine is an area leader in automotive service and repair! We are looking to add an experienced Service Advisor to our team and maybe that person is you! This is the perfect opportunity for an individual who is a highly-motivated, results-driven, experienced professional with a passion for delivering an exceptional customer experience. If you are looking to become part of a winning team, work in a fulfilling environment, and exceed customers’ expectations, then apply now! Compensation: $85,000 to $100,000 per year Responsibilities: Establish and maintain good working relationships with customers to encourage repeat and referral business. Maintain communication with customers to set proper expectations of costs and time required or services and repairs. Communicate with customers to determine the vehicles' needs and concerns. Follow warranty and department processes with proper documentation. Promote the sale of labor, parts and accessories in a consultative manner during initial drop off and over the phone after vehicle inspections. Greet customers in a friendly and prompt manner. Obtain customer and vehicle information, enter all info into repair software. Give estimates for services and repair. Gain approval from customer on all repairs and services before starting work. Deliver vehicle to customer and answer any questions. Job Requirements/Qualifications: Satisfactory Background Check Prior Service Advisor experience is required Experience with CDK is strongly preferred Have a valid driver's license Organization and time management skills Have a passion for customer service Be coach-able and willing to learn Excellent appearance and good verbal communication skills What We Offer: Health/Dental/Vision Insurance 401k retirement plan Paid Time Off Customer and Recruitment Referral Programs Career Advancement Opportunities Employee discounts on sales, parts, and service Bill Dodge Auto Group is an equal opportunity employer committed to diversity and inclusion. 7Ar75

Responsibilities

The Service Advisor must establish strong customer relationships to drive repeat and referral business while maintaining clear communication regarding repair needs, costs, and timelines. Responsibilities also include promoting the sale of labor, parts, and accessories following vehicle inspections and ensuring proper documentation according to warranty processes.