FULL-TIME | PERMANENT | COMPETITIVE SALARY

Birway Garage Ltd is a well-established, family-run Independent business based in Willenhall, West Midlands, proudly serving the local community and commercial clients for over 50 years. We are a trusted name in the region, offering a wide range of services including MOT testing for cars, vans, and motorcycles, general repairs and servicing, and fleet maintenance for both private and business customers.
We are seeking a proactive, customer-focused Automotive Service Advisor to become a key part of our friendly and professional team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional service.

• Act as the main point of contact between customers and the workshop
• Schedule vehicle services and repairs efficiently
• Communicate customer concerns to technicians clearly
• Provide accurate estimates and updates on additional work
• Track vehicles through the workshop process
• Produce and manage customer invoices
• Upsell additional products and services where appropriate
• Handle customer queries and complaints professionally
• Ensure a smooth and positive customer experience from start to finish
• Use Dealer Management Systems (DMS) to send service and MOT reminders
• Maintain and update customer and vehicle databases accurately
  What We’re Looking For:
• Previous experience as a Service Advisor (dealership, body shop, or independent garage)
• Excellent customer service and communication skills
• A solid mechanical understanding of cars, vans, and light commercial vehicles, with the ability to interpret technical issues and communicate them clearly to customers and technicians
• Confident using IT systems including:
• -Dealer Management Systems (DMS)
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• 1Link

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• Autodata / Excel / Outlook

• Ability to compile accurate estimates using parts pricing, labour times, and system tools
• Strong attention to detail and ability to manage multiple tasks
• Full UK Driving Licence required