Bytek Volkswagen is currently looking for a Service Advisor to join our team! This is your opportunity to become part of a great Volkswagen family and work in a premium dealership that offers a friendly and professional customer-oriented environment. We have been serving the Ottawa area for over 60 years and pride ourselves on offering top tier service to all of our customers. We offer a great working environment and are looking for a professional, experienced individual to join our amazing team.

JOB DESCRIPTION:

• Greet customers promptly and courteously upon arrival at the service department.
• Listen to customers’ concerns and accurately document their service needs.
• Conduct vehicle inspections and provide accurate diagnosis and repair recommendations.
• Communicate service recommendations clearly and effectively to customers, including estimated costs and repair timelines.
• Schedule service appointments and coordinate with the service team to ensure timely completion of repairs.
• Maintain strong relationships with customers, providing ongoing support and addressing any additional concerns or questions.
• Keep detailed records of customer interactions and service transactions.

QUALIFICATIONS:

• Must have previous experience in automotive industry. Related customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive systems and repair processes preferred.
• Ability to thrive in a fast-paced environment and prioritize tasks effectively.
• Self-Motivated
• Ability to work well within a collaborative environment
• Exceptional customer service track record
• Organized and process-oriented
• Proficient computer skills
• Bilingualism (English and French) is an asset

Please refer the Job description for details