OVERVIEW

We are seeking a knowledgeable and customer-focused Part Time Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service experience. Your expertise in automotive repair and exceptional customer service skills will be essential in ensuring customer satisfaction and fostering long-term relationships. We are open 7 days a week and require open availability, must be available evenings and weekends.

REQUIREMENTS

• Previous automotive experience is preferred but not mandatory.
• Mechanic experience or a strong mechanical knowledge of automotive systems is highly desirable.
• Proven customer service skills with the ability to build rapport with clients.
• Sales experience, particularly in an automotive setting, is a plus.
• Familiarity with automotive repair processes and terminology.
• Strong upselling abilities to maximize service opportunities.
• Excellent communication skills, both verbal and written, to convey technical information clearly.
• Ability to handle cash transactions accurately and responsibly. Join our team as an Automotive Service Advisor where your expertise will help drive our commitment to exceptional service!
  Job Types: Part-time, Permanent
  Pay: From $17.60 per hour
  Expected hours: 15 – 30 per week

Benefits:

• Profit sharing
• Store discount

Application question(s):

• Are you available evenings (until 8pm) and weekends (both Saturday and Sunday)

Experience:

• Customer service: 2 years (preferred)
• Dealership: 1 year (preferred)

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive service needs.
• Utilize your mechanical knowledge to provide accurate information about vehicle issues and recommended services.
• Collaborate with technicians to develop repair estimates and communicate findings to customers effectively.
• Upsell additional services and products based on customer needs and vehicle condition.
• Manage cash handling processes, including processing payments and maintaining accurate records.
• Follow up with customers regarding service completion and satisfaction, ensuring a positive experience.
• Maintain a clean and organized service area, promoting a professional environment.