JOB SUMMARY

We are seeking a motivated and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your responsibilities will include assessing customer needs, providing accurate service recommendations, and ensuring a high level of customer satisfaction throughout the service process. The ideal candidate will possess strong sales skills, mechanical knowledge, and a passion for delivering exceptional customer service.

EXPERIENCE

• Previous experience in a dealership or automotive repair environment is preferred.
• Strong background in customer service with proven sales skills.
• Mechanical knowledge or experience as a mechanic is highly desirable.
• Ability to handle cash transactions and manage financial processes effectively.
• Excellent communication skills, both verbal and written, with a focus on building rapport with customers.
• A proactive approach to problem-solving and the ability to work in a fast-paced environment.
  Join our team as an Automotive Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers!
  Job Types: Full-time, Permanent
  Pay: $41,600.00-$52,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• service advisor: 1 year (required)
• Customer service: 1 year (preferred)

Work Location: In perso

• Greet customers promptly and professionally upon arrival.
• Assess customer needs and provide accurate service recommendations based on mechanical knowledge.
• Document customer interactions and repair work on repair orders.
• Upsell additional services and products to enhance customer satisfaction and vehicle performance.
• Maintain clear communication with customers regarding service status, costs, and timelines.
• Handle cash transactions accurately and efficiently.
• Collaborate with technicians to ensure timely completion of services.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance the customer experience.