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Automotive Service Advisor at Crossroads Ford of Sumter
Sumter, South Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Automotive Experience, Technical Background, Computer Proficiency, Reynolds & Reynolds, Professional Appearance, Positive Attitude, Work Ethic, Integrity, Dedication to Improvement

Industry

Description
Job Details Job Location: Crossroads Ford of Sumter - Sumter, SC 29150 Position Type: Full Time Job Description: Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers Qualifications Job Qualifications: 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more Strong customer service skills needed 5 day work week Strong communication skills to deal with customers, employees and vendors Problem solver Must have strong references and proven CSI results Must have computer proficiency, Reynolds & Reynolds a plus Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
Responsibilities
The Automotive Service Advisor ensures customers receive prompt and effective service while acting as a liaison between technicians and customers. They prioritize required services and provide concierge support for all owner inquiries to enhance the customer experience.