ABOUT US:

Dettmer Tire & Automotive is a trusted leader in the automotive service industry, known for delivering top-quality service with integrity and professionalism. As we enter our busiest season, we’re looking to bring on a dedicated and customer-focused Seasonal Automotive Service Advisor to join our dynamic team and help ensure our clients receive the best care possible.

QUALIFICATIONS:

• Previous experience in automotive service writing or customer service (preferred)
• Basic knowledge of automotive systems and repair terminology
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Comfortable using point-of-sale and shop management software
• Valid driver’s license

• Greet customers promptly and professionally in-person and over the phone
• Listen to vehicle concerns and accurately document customer information
• Provide repair and maintenance recommendations based on vehicle history and technician inspections
• Prepare and present cost estimates, obtain customer approval for services
• Communicate effectively with technicians regarding repair timelines and updates
• Follow up with customers regarding the status of their vehicles
• Ensure customer satisfaction throughout the service process
• Maintain clean and organized service drive and waiting area
• Adhere to company and industry safety standards