Automotive Service Advisor at Dettmer Tire Automotive Service
Guelph, ON N1E 2N1, Canada -
Full Time


Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

22.0

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Interpersonal Skills

Industry

Outsourcing/Offshoring

Description

ABOUT US:

Dettmer Tire & Automotive is a trusted leader in the automotive service industry, known for delivering top-quality service with integrity and professionalism. As we enter our busiest season, we’re looking to bring on a dedicated and customer-focused Seasonal Automotive Service Advisor to join our dynamic team and help ensure our clients receive the best care possible.

QUALIFICATIONS:

  • Previous experience in automotive service writing or customer service (preferred)
  • Basic knowledge of automotive systems and repair terminology
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Professional appearance and demeanor
  • Comfortable using point-of-sale and shop management software
  • Valid driver’s license
Responsibilities
  • Greet customers promptly and professionally in-person and over the phone
  • Listen to vehicle concerns and accurately document customer information
  • Provide repair and maintenance recommendations based on vehicle history and technician inspections
  • Prepare and present cost estimates, obtain customer approval for services
  • Communicate effectively with technicians regarding repair timelines and updates
  • Follow up with customers regarding the status of their vehicles
  • Ensure customer satisfaction throughout the service process
  • Maintain clean and organized service drive and waiting area
  • Adhere to company and industry safety standards
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