Automotive Service Advisor - Dykstra's Auto - Kentwood, MI at GreatWater 360 Auto Care

Kentwood, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

85000.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Organization, Teamwork, Communication, Shop Management Software, Relationship Building, Mechanical Knowledge, Repair Estimation, Work Order Management

Industry

Motor Vehicle Manufacturing

Description

Description Automotive Service Advisor / Service Writer - Dykstra's Auto Dykstra's Auto a GreatWater Garage Shop Address: 4782 44th St. SE Kentwood, MI 49512 Shop Hours: M-F: 7:30AM-5:30PM EST $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities Help Customers Feel Confident About Their Vehicle Care We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable. At Dykstra's Auto, a GreatWater garage, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you. What You’ll Do: As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop. Greet customers warmly and provide a friendly, professional experience Answer incoming calls promptly and assist customers with service questions Sell recommended maintenance and repair services Enter and track customer and vehicle information in shop management software Tag vehicles and document service needs upon arrival Build repair estimates and communicate recommendations clearly Obtain customer authorization for repairs Work closely with technicians to review inspection results and service recommendations Assign work orders based on technician availability and skill level Track vehicle progress and maintain clear notes in work orders Notify customers when vehicles are ready and arrange payment and vehicle pickup Perform occasional vehicle road tests Assist with general shop operations when needed to support workflow What You Can Expect: Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience. Competitive hourly pay Paid training and skill development Modern tools and equipment Supportive team environment Career advancement opportunities Stable workflow and professional shop environment Requirements What We’re Looking For: 1+ year Service Advisor / Service Writer experience preferred 1+ year sales experience or demonstrated ability to sell services Strong customer service and relationship-building skills Excellent communication and organizational abilities Ability to work effectively in a fast-paced environment with frequent interruptions Comfortable using computer systems and shop management software Basic mechanical knowledge is a plus High school diploma or GED required Valid driver’s license with acceptable driving record Work Environment This role operates within a professional automotive repair shop environment and requires the ability to: Stand for extended periods Lift up to 50 pounds when needed Drive vehicles for testing or operational purposes Work in a fast-paced environment with customer interaction Use standard office equipment such as computers, phones, and shop software Supporting Employees Beyond the Work: At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home. (Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.) Front Loaded PTO + 6 paid holidays Paid Parental Leave (1 week) Teammate Discounts on services 401(k) Match: 100% of first 3% + 50% of next 2% Health, Dental & Vision Insurance HSA Match up to $15 per paycheck Company paid Life Insurance & AD&D ($25,000) Employee Assistance Program (24/7, free) Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life Training & Tuition Reimbursement, including ASE test fee reimbursement LEARN to EARN Program: Technician pay growth tied to ASE certifications

Responsibilities

Act as the primary liaison between customers and technicians by managing service requests and selling recommended repairs. Responsibilities include creating estimates, tracking vehicle progress, and ensuring a professional customer experience.