Automotive Service Advisor at FAME INC

Joliet, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

26.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Upselling, Automotive Repair Terminology, Shopmonkey CRM, Communication, Organization, Invoicing, Scheduling, Estimate Building, Interpersonal Skills, Workflow Coordination

Industry

Description

Benefits: Bonus based on performance Company parties Competitive salary Employee discounts Opportunity for advancement Paid time off Service Writer / Service Advisor Premiere Service & Performance | Plainfield, IL This Is Not Your Average Repair Shop Position. Premiere Service & Performance is looking for an ambitious, high-energy Service Writer / Advisor to join our growing team and help us continue building something special. We are not a boring, cookie-cutter repair shop. We are a premium automotive service, performance, and customization facility built around passion, enthusiasm, and delivering The Premiere Experience. From diagnostics and repair… to performance upgrades… to specialty builds… to being a niche Vanderhall service and customization center… we are creating a true automotive destination for enthusiasts and customers who expect more. And we’re just getting started. As we continue growing, one of our major focuses is expanding deeper into: Custom 12V electronics Audio installations LED / lighting upgrades Vehicle customization & specialty accessory installs This is a rare ground-floor / foundation-point opportunity for someone who wants more than just a job—someone who wants to grow with a company, help shape processes, and be part of building something exciting from the ground up. Who We’re Looking For We need someone who: Brings energy and enthusiasm every day Knows how to connect with customers and build trust Can confidently sell value, not just price Thrives in a fast-paced environment Understands the importance of premium customer service Wants to grow with a company instead of just punching a clock If you’re looking for an easy, slow-paced environment where the phones barely ring and nothing exciting happens—this is not that place. If you’re hungry, organized, customer-focused, and passionate about cars—we want to talk. Responsibilities Greet customers and deliver a premium first-class experience Write repair orders clearly and accurately Communicate customer concerns to technicians efficiently Build estimates and explain repairs/services confidently Upsell maintenance, repairs, upgrades, and recommended services Coordinate workflow between customers and technicians Answer inbound phone calls, texts, and service inquiries Schedule appointments and maintain organized workflow Follow up with customers during and after repairs Handle invoicing/payment collection Help uphold the reputation and standards of The Premiere Experience Qualifications Automotive service advisor/writer experience preferred Strong knowledge of automotive repair terminology Sales-minded mentality with strong closing/upselling ability Excellent communication and interpersonal skills Highly organized and detail-oriented Comfortable with Shopmonkey CRM shop software Passion for automotive culture is strongly preferred Knowledge of performance/custom vehicles is a major plus What We Offer Competitive pay + performance/commission incentives based on KPI's Career growth opportunity within a rapidly expanding business Chance to help build systems and shape the future of the company Modern enthusiast-driven shop environment Tight-knit team culture Employee discounts Opportunity to grow into management/leadership roles as company expands Ready to Join Us? If you want to be part of building something bigger than a typical repair shop and help create one of the premier automotive destinations in the area, apply now. Premiere Service & Performance 📍 16300 S. Lincoln Hwy, Plainfield, IL 📞 779-234-9758

Responsibilities

The Service Advisor is responsible for greeting customers, writing accurate repair orders, and communicating technical concerns to technicians. They must manage the workflow, build estimates, and handle invoicing and payment collection to ensure a premium customer experience.