Automotive Service Advisor at Germain Honda of Ann Arbor

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Repair Order Writing, Technician Scheduling, Warranty Processing, Communication Skills, Organization, Time Management, Client Relations, Automotive Diagnostics Knowledge

Industry

Individual and Family Services

Description

Germain Honda of Ann Arbor Automotive Service Advisor Ann Arbor, MI At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service. Responsibilities: * Answer service calls, set and confirm appointments * Write repair orders * Act as a liaison between the technician and customer * Assist your client through the service process. * Collaborate with various team members for loaner availability, proper warranty processing and disclosure Qualifications: * At least 2 years of experience * Strong record of positive customer satisfaction results * Organized and friendly personality * Fantastic communication skills with your customers * Professional personal appearance * Team oriented and self-motivated * Able to work with little supervision * Clean driving record Germain Offers: * Comprehensive Coverage & Health, Dental and Vision Insurance * 401(k) Savings Plan with Employer Match * Paid Vacation/Company Holidays * Competitive Wage Plans * Ongoing Professional Development and Internal Promotions * Company Outings and Activities * Employee Discounts Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed. For immediate consideration, visit us at GermainCareers.com [http://germaincareers.com/]. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Advisor manages the customer experience in the service lane, acting as the primary contact for vehicle status, repairs, and diagnostics. Responsibilities include scheduling appointments, writing repair orders, and liaising between technicians and clients.