Automotive Service Advisor - Grand Rapids, MI at GreatWater 360 Auto Care

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

85000.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Communication, Organization, Teamwork, Shop management software, Repair estimation, Vehicle inspection, Technical support, Problem solving, Time management, Mechanical knowledge, Data entry, Conflict resolution, Relationship building

Industry

Motor Vehicle Manufacturing

Description

Description Automotive Service Advisor / Service Writer Location: Grand Rapids, MI and Surrounding Area $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities Quick Apply — takes less than 5 minutes Confidential interviews available for currently employed candidates ________________________________________ Help Customers Feel Confident About Their Vehicle Care We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable. At GreatWater, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you. ________________________________________ What You’ll Do: As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop. ________________________________________ Why Work With Us: At GreatWater, we believe in honest service, quality workmanship, and taking care of people. Our shops combine the close-knit culture of a neighborhood repair shop with the resources and support of a larger organization. Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience. ________________________________________ What We Offer: Competitive hourly pay Paid training and skill development Modern tools and equipment Supportive team environment Career advancement opportunities Stable workflow and professional shop environment ________________________________________ Employee Benefits Highlights Benefits begin the date of hire, except for 401(k) eligibility after 90 days. Front Loaded PTO + 6 paid holidays Paid Parental Leave (1 week) Teammate discounts on services 401(k) Match: 100% of first 3% + 50% of next 2% Health, Dental & Vision Insurance HSA Match up to $15 per paycheck Company paid Life Insurance & AD&D ($25,000) Employee Assistance Program (24/7, free) Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life Training & Tuition Reimbursement ________________________________________ Work Environment This role operates within a professional automotive repair shop environment and requires the ability to: Stand for extended periods Lift up to 50 pounds when needed Drive vehicles for testing or operational purposes Work in a fast-paced environment with customer interaction Use standard office equipment such as computers, phones, and shop software ________________________________________ Apply Today If you’re ready to grow your automotive career with a team that values integrity, teamwork, and exceptional customer service, we’d love to meet you. Apply today — it takes less than 5 minutes. Confidential interviews available for currently employed candidates Requirements Key responsibilities include: Greet customers warmly and provide a friendly, professional experience Answer incoming calls promptly and assist customers with service questions Sell recommended maintenance and repair services Enter and track customer and vehicle information in shop management software Tag vehicles and document service needs upon arrival Build repair estimates and communicate recommendations clearly Obtain customer authorization for repairs Work closely with technicians to review inspection results and service recommendations Assign work orders based on technician availability and skill level Track vehicle progress and maintain clear notes in work orders Notify customers when vehicles are ready and arrange payment and vehicle pickup Perform occasional vehicle road tests Assist with general shop operations when needed to support workflow What We’re Looking For: 1+ year Service Advisor / Service Writer experience preferred 1+ year sales experience or demonstrated ability to sell services Strong customer service and relationship-building skills Excellent communication and organizational abilities Ability to work effectively in a fast-paced environment with frequent interruptions Comfortable using computer systems and shop management software Basic mechanical knowledge is a plus High school diploma or GED required Valid driver’s license with acceptable driving record

Responsibilities

The Service Advisor acts as the primary liaison between customers and the technician team, managing service requests and ensuring a smooth shop workflow. Responsibilities include selling maintenance services, building repair estimates, and maintaining clear communication regarding vehicle status.