Automotive Service Advisor at Grimsby Ford Sales Service
Grimsby, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Nov, 25

Salary

40000.0

Posted On

14 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Email

Industry

Outsourcing/Offshoring

Description

Grimsby Ford, one of Southern Ontario’s fastest-growing Ford dealerships, is hiring immediately for a full-time Automotive Service Advisor.
Our service department is busier than ever, and we need a reliable, customer-focused individual to help deliver the exceptional experience our clients expect.

Responsibilities

  • Greet all service customers promptly and professionally
  • Accurately gather and document all customer and vehicle information
  • Perform walkarounds, identifying and noting symptoms and maintenance needs
  • Recommend both required and preventive maintenance
  • Prepare clear and accurate service estimates with realistic timelines
  • Communicate with customers throughout the repair process
  • Notify customers of additional repair needs and obtain approval
  • Verify and review final invoices with customers
  • Maintain frequent communication via phone, email, and text
  • Prioritize excellent Customer Satisfaction Index (CSI) performance

Qualifications

  • Previous experience as a Service Advisor in a dealership setting preferred
  • Excellent communication and multitasking skills
  • Comfortable using email, CRM tools, and digital communications
  • Experience with CDK and/or Ford systems is a strong asset
  • Positive attitude and team-player mentality
  • Valid Ontario driver’s license required

What We Offer

  • Commission-based compensation with an aggressive bonus structure
  • Optional Health & Dental Benefits after 3 months
  • Opportunities for career advancement in a growing dealership
  • Supportive, experienced management team
  • Friendly and fast-paced work environment

How To Apply:

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Responsibilities
  • Greet all service customers promptly and professionally
  • Accurately gather and document all customer and vehicle information
  • Perform walkarounds, identifying and noting symptoms and maintenance needs
  • Recommend both required and preventive maintenance
  • Prepare clear and accurate service estimates with realistic timelines
  • Communicate with customers throughout the repair process
  • Notify customers of additional repair needs and obtain approval
  • Verify and review final invoices with customers
  • Maintain frequent communication via phone, email, and text
  • Prioritize excellent Customer Satisfaction Index (CSI) performanc
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