Grimsby Ford, one of Southern Ontario’s fastest-growing Ford dealerships, is hiring immediately for a full-time Automotive Service Advisor.
Our service department is busier than ever, and we need a reliable, customer-focused individual to help deliver the exceptional experience our clients expect.

Responsibilities

• Greet all service customers promptly and professionally
• Accurately gather and document all customer and vehicle information
• Perform walkarounds, identifying and noting symptoms and maintenance needs
• Recommend both required and preventive maintenance
• Prepare clear and accurate service estimates with realistic timelines
• Communicate with customers throughout the repair process
• Notify customers of additional repair needs and obtain approval
• Verify and review final invoices with customers
• Maintain frequent communication via phone, email, and text
• Prioritize excellent Customer Satisfaction Index (CSI) performance

Qualifications

• Previous experience as a Service Advisor in a dealership setting preferred
• Excellent communication and multitasking skills
• Comfortable using email, CRM tools, and digital communications
• Experience with CDK and/or Ford systems is a strong asset
• Positive attitude and team-player mentality
• Valid Ontario driver’s license required

What We Offer

• Commission-based compensation with an aggressive bonus structure
• Optional Health & Dental Benefits after 3 months
• Opportunities for career advancement in a growing dealership
• Supportive, experienced management team
• Friendly and fast-paced work environment

• Greet all service customers promptly and professionally
• Accurately gather and document all customer and vehicle information
• Perform walkarounds, identifying and noting symptoms and maintenance needs
• Recommend both required and preventive maintenance
• Prepare clear and accurate service estimates with realistic timelines
• Communicate with customers throughout the repair process
• Notify customers of additional repair needs and obtain approval
• Verify and review final invoices with customers
• Maintain frequent communication via phone, email, and text
• Prioritize excellent Customer Satisfaction Index (CSI) performanc