Automotive Service Advisor / Hospitality Professional at Tulley Automotive Group

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Documentation, Coordination, Team Collaboration, Problem Solving, Time Management, Hospitality, Automotive Knowledge, Sales Skills, Customer Follow-Up, Service Recommendations, Repair Knowledge, Technical Understanding, Relationship Building, Attention to Detail

Industry

Motor Vehicle Manufacturing

Description

Description Ready to Shift Gears? Bring Your Hospitality Skills to Tulley Automotive Group! Tulley Mazda in Nashua is looking for friendly, motivated Service Advisors to join our fast-growing team. If you’re passionate about delivering outstanding customer service and looking for a fresh, exciting career path, we want to hear from you. Coming from a hospitality background? Your experience in managing fast-paced environments, juggling priorities, and making customers feel valued makes you a perfect fit. No prior automotive experience? That’s okay — we offer hands-on training to set you up for success in the service lane. Already an experienced Service Advisor? Whether you’ve worked in a dealership, independent repair shop, quick lube center, or tire store, you'll find a supportive team and real opportunities to grow your career here at Tulley. Bring your skills, energy, and enthusiasm to Tulley and help us deliver the kind of exceptional experiences that keep our customers coming back. Reach out to John Peavey, Mazda Service Manager, today to schedule your interview and take the next step in your career with Tulley Mazda. Key Responsibilities: Greet customers promptly and professionally when they arrive at the service department Clearly communicate service and repair recommendations to customers, including estimated costs and timelines Accurately document customer concerns and vehicle issues in service records Coordinate vehicle inspections and diagnostic work with service technicians Keep customers updated on service progress, changes in repair timelines, and any additional recommended services Review completed work with customers and explain all charges and services performed Follow up with customers post-service to ensure satisfaction and encourage repeat business Maintain knowledge of dealership services, manufacturer recommendations, and current promotions Collaborate with parts department and service technicians to ensure timely and accurate repairs Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Requirements Tulley Advantage: Competitive Compensation; Paid Time Off: Vacation Time | Personal Time | Holiday Time 401(k) plan with dealer contribution; Employee Assistance Program (EAP); Insurance: Medical, Dental, Vision, Accident Disability Coverage: Short Term & Long Term Voluntary Life and AD&D Coverage; Employer Paid Life Insurance Policy. Equal Opportunity Statement: Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

Responsibilities

Service Advisors greet customers and communicate service recommendations while documenting customer concerns. They coordinate with technicians and keep customers updated on service progress and satisfaction.