Automotive Service Advisor at Joseph Chevrolet

Colerain Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Advising, Warranty Administration, Team Leadership, Communication Skills, Time Management, Organization, Technical Troubleshooting, Sales Success, Conflict Resolution, Inventory Management, Relationship Building, Supervision, Policy Compliance

Industry

Motor Vehicle Manufacturing

Description

Joseph Chevrolet has been selling and servicing vehicles in the Cincinnati Ohio, Columbus Ohio and Dayton Ohio areas for many years. Now we have grown to be one of Cincinnati's largest dealership groups. Today, this dealership remains a family-owned and operated business. Over the years, our dealership has earned top recognition as one of the best Cincinnati Chevrolet dealers. Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Ensure the daily inventory of technicians' time is consistently sold to service customers * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Oversee administration of warranty claims as well as training and supervising of service department * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationships and foster positive employee relations Qualifications * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

The Service Advisor is responsible for overseeing service orders, managing the flow of the Drive Lane, and ensuring customers receive prompt and effective service. They also handle technical inquiries, manage warranty claims, and maintain high standards for customer satisfaction.