SERVICE ADVISOR VACANCY – LOUGHBOROUGH UP TO £38K

Experienced Service Advisor for our clients main dealership
As a Senior Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.
Your duties will include:
dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle.
Upselling of additional works, service plans and warranties.
Opportunities for internal promotions are available within this company for the right applicants.
Previous dealership customer service experience is essential, and you must hold a full UK driving license.

SUMMARY

As a Service Advisor, you will be a vital link between our customers and our automotive service department. With core skills in mechanical knowledge and exceptional customer service, you will assist customers in understanding their vehicle maintenance needs and provide expert recommendations. Your premium skill in upselling will enable you to suggest additional services or products that could benefit our customers. Additionally, your relevant skill in cash handling will ensure smooth transactions and customer satisfaction. A valid driving license is required for this role to facilitate test drives and vehicle inspections. Join our team and be a key player in delivering top-notch service in the automotive industry.
Job Types: Full-time, Permanent
Pay: £38,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: In person
Reference ID: JRSAGSALOUG

Please refer the Job description for details