WE ARE ACTIVELY SEEKING A PROFESSIONAL, CUSTOMER SERVICE–ORIENTED SERVICE ADVISOR TO JOIN THE TEAM AT KINGSTON VOLKSWAGEN.

This role is ideal for someone with strong face-to-face customer service experience and a proven ability to communicate effectively, manage multiple client interactions, and ensure a smooth and positive service experience.

PREFERRED EXPERIENCE (ASSETS):

• Previous Service Advisor or dealership experience
• Familiarity with vehicle maintenance and repair terms
• Experience using DMS platforms

KEY RESPONSIBILITIES:

• Greet clients in person and by phone, acting as their main point of contact throughout their vehicle service visit
• Clearly document customer concerns and communicate them to the service team
• Explain service needs, timelines, and pricing in a way customers understand and trust
• Schedule appointments, follow up on vehicle status, and provide timely updates
• Review completed work with the customer and handle billing and payment
• Build lasting relationships through transparency, organization, and follow-through