Automotive Service Advisor at LAcarGUY

, , -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

150000.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Interpersonal Skills, Upselling, Automotive Knowledge, Problem Solving, Repair Orders, Customer Retention, Complaint Resolution, Teamwork, Attention to Detail, Time Management, Proactive Communication, Technical Understanding, Positive Attitude

Industry

Motor Vehicle Manufacturing

Description

Kia Santa Monica is Now Hiring: Automotive Service Advisors Are you passionate about cars and delivering exceptional customer service? Kia Santa Monica is looking for Automotive Service Advisors to join our team! Whether your background is in customer service or sales — at a dealership, independent shop, or retailers like AutoZone, Pep Boys, or Jiffy Lube — we’d love to hear from you! Strong communication, upselling, and customer service skills are key. We're looking for motivated individuals with the drive to succeed and grow with a dynamic team in a fast-paced environment. Responsibilities The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients. Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold. Follow the progress of service repairs and provide customers with timely updates. Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints. Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership. Qualifications Preferred: Customer service or sales experience; automotive experience is a plus. Strong communication and interpersonal skills. Dedication to delivering exceptional customer service. Valid driver’s license and acceptable driving record. Compensation The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. Benefits Medical, Dental and Vision Plans Short and Long-Term Disability Paid Holidays & Paid Time Off Paid Life Insurance 401(k) Retirement Plan Employee Assistance Plan Paid Training Hiring Requirements 18 years or older required All potential employees must pass pre-employment testing including a background check and drug screen Privacy Policy

Responsibilities

The Service Advisor ensures an exemplary experience for service customers by providing prompt greetings and thorough communication. They act as a liaison between customers and technicians, preparing accurate repair orders and promoting service sales.