Automotive Service Advisor at Liberty Hyundai

Mahwah, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication Skills, Team Leadership, Vehicle Diagnostics, Warranty Administration, Inventory Management, Scheduling

Industry

Retail Motor Vehicles

Description

At Liberty Hyundai we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Liberty Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits * Medical * Dental * Vision * 401K * Life Insurance * Paid Vacation * Paid Training * Discounts on Products and Services Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. * Ensure the daily inventory of technicians' time is consistently sold to service customers. * Distribute work between technicians efficiently. * Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain Customer Happiness scores at or above company standards. * Assist in diagnosing vehicle problems; order parts and tools as necessary. * Oversee administration of warranty claims as well as training and supervising of service department. * Set schedules and assigns tasks to service department employees. * Reinforces company policies and adheres to company standards. * Encourages compliance with applicable laws and regulations. * Maintain good working relationship with factory(s) and foster positive employee relations. * Collaborate with upper management to make service department hiring and discipline decisions. Qualifications * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Oversee service orders and the flow of the drive lane to ensure prompt and effective customer service. Manage technician schedules, distribute work efficiently, and handle warranty claims and vehicle diagnostics.