OVERVIEW

We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service experience. Your expertise in automotive repair and exceptional customer service skills will help ensure that our clients receive the highest level of care and satisfaction.

EXPERIENCE

• Previous dealership experience is preferred but not required.
• A background in mechanics or automotive repair is highly desirable.
• Strong mechanical knowledge to effectively communicate with customers about their vehicle’s needs.
• Proven customer service experience, demonstrating the ability to build rapport with clients.
• Sales experience, particularly in upselling automotive services, is a plus.
• Excellent communication skills, both verbal and written, to convey information clearly to customers and team members. Join us in providing exceptional service to our valued customers while growing your career in the automotive industry!
  Job Type: Full-time
  Pay: $45,000.00-$60,000.00 per year

Benefits:

• Company events
• Disability insurance
• Life insurance
• Store discount

Work Location: In perso

• Greet customers warmly and assess their automotive service needs.
• Provide detailed explanations of services and repairs needed, utilizing your mechanical knowledge.
• Prepare accurate estimates for services and repairs, ensuring transparency in pricing.
• Upsell additional services based on customer needs and vehicle condition.
• Manage customer inquiries and concerns effectively to maintain high levels of satisfaction.
• Process cash handling transactions accurately and efficiently.
• Collaborate with technicians to ensure timely completion of services and repairs.
• Maintain a clean and organized service area to enhance the customer experience.