Automotive Service Advisor - Mercedes-Benz at Ciocca Management Company Inc

New London, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

85000.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Automotive service, Service advising, Diagnostic assistance, Inventory management, Technical communication, Concierge support, Workflow management, Warranty knowledge

Industry

Retail

Description

Description We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Mercedes-Benz of New London, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: Consistent record of service and sales success Strong record of positive customer satisfaction results Valid driver’s license and clean driving record Responsibilities: Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Assist in diagnosing vehicle problems, order parts and tools as necessary. What we offer: Commission based pay: $60,000 - $85,000 potential annually Full Time to include some Saturdays PTO and holidays Air-conditioned shops and facilities that are always being upgraded 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service At Ciocca Mercedes-Benz of New London, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The service advisor oversees the service drive lane, manages technician workflow, and ensures customers receive prompt and effective service. They also handle owner inquiries, assist with vehicle diagnostics, and manage the ordering of necessary parts and tools.