Automotive Service Advisor - Mercedes-Benz of New London at Ciocca Management Company Inc

New London, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

85000.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Advising, Customer Satisfaction, Service Order Management, Customer Service, Concierge Support, Technician Scheduling, Parts Ordering, Vehicle Diagnosis Assistance, Sales Success, Inquiries Handling

Industry

Retail

Description

Description We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Mercedes-Benz of New London, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: Consistent record of service and sales success Strong record of positive customer satisfaction results Valid driver’s license and clean driving record Responsibilities: Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Assist in diagnosing vehicle problems, order parts and tools as necessary. What we offer: Commission based pay: $60,000 - $85,000 potential annually Full Time to include some Saturdays PTO and holidays Air-conditioned shops and facilities that are always being upgraded 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service At Ciocca Mercedes-Benz of New London, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Advisor will be responsible for overseeing service orders and the flow of the drive lane, ensuring customers receive prompt and effective service while managing technician time allocation efficiently. This role also involves providing concierge support for owner inquiries and assisting with vehicle diagnosis and parts ordering.