Metro Ford is looking for an experienced Service Advisor to join our team.
The successful candidate will be highly motivated, enthusiastic, will demonstrate exceptional customer service skills and a commitment to total customer satisfaction, loyalty and follow up.

QUALIFICATIONS:

• Previous experience working in an automotive dealership as an advisor preferred
• High level of proficiency with PBS software preferred
• Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions
• Able to respond quickly in a dynamic and changing environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally
• Requires clear written and oral communication and a focus on excellent customer service
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Excellent organizational skills and an ability to effectively prioritize tasks
• Able to work well under pressure
• Ability to work independently and be self-motivated
• Professional appearance and manners
• Strong work ethic and positive team attitude
• Must be computer literate with an ability to use a variety of programs and learn new ones easily
• Must have valid driver’s license

• Greet customers in a professional, friendly manner
• Verifies warranty coverage prior to the work being done and ensure appropriate approvals are obtained
• Recommend appropriate needed repairs and maintenance
• Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
• Communicate if additional work is needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
• Secure agreement from customers before repairs; cost estimate; and approximate time when work will be completed
• Handle inquiries regarding work in process and return messages promptly
• Handle minor customer complaints and resolve customers concerns
• Liaison between the customer and service technician
• Liaise with service personnel for daily shop carry over
• Follow up contact to notify customers of work performed on their vehicles
• Detailed invoicing and billing of customer work orders
• Preparation and explanation of the work and charges to the customer, cashiering