JOB SUMMARY

We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our dynamic team. In this role, you will act as the primary point of contact for our customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. The ideal candidate will possess a strong background in automotive service and diagnostics, with the ability to effectively communicate technical information to customers while ensuring their needs are met.

QUALIFICATIONS

• Proven experience in automotive service or a related field is preferred.
• Strong knowledge of automotive diagnostics, vehicle maintenance practices, and repair processes.
• Familiarity with dealership operations and auto service management is a plus.
• Excellent communication skills with the ability to explain technical concepts clearly to customers.
• Sales experience in an automotive setting is advantageous.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and a customer-focused attitude.
• High school diploma or equivalent; further education in automotive technology is a plus.
  Join our team as an Automotive Service Advisor where your expertise will help drive customer satisfaction and loyalty!
  Job Type: Full-time
  Pay: $40,000.00 - $60,452.04 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Weekends as needed

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive service needs.
• Provide detailed explanations of services offered, including oil changes, brake repairs, shocks and struts replacements, and general vehicle maintenance.
• Utilize automotive diagnostics to identify issues and recommend appropriate solutions.
• Prepare accurate estimates for repairs and services, ensuring transparency in pricing.
• Schedule appointments and manage the workflow of service orders efficiently.
• Maintain communication with customers throughout the service process, updating them on progress and addressing any concerns.
• Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
• Foster long-term relationships with customers by providing exceptional service and follow-up support.
• Stay informed about industry trends, new products, and dealership promotions to effectively sell services.