WHO ARE WE?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

WHAT ARE WE LOOKING FOR?

At Midtown Honda, a division of the Rafih Auto Group, we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
Midtown Honda is seeking individuals interested in the role of Service Advisor. The Service Advisor, under the direction of the Service Manager, will primarily be responsible for initiating services and repairs by understanding performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining excellent customer service.
Experience in the above would be an asset, however training would be provided as we would love to invest in the right candidate.

JOB QUALIFICATIONS:

· Experience in Service Advisor role would be an asset
· Excellent communication and interpersonal skills
· Valid driver’s license with a clean driving record
· Proficiency in Microsoft Office/Excel and computer applications

JOB REQUIREMENTS:

· Obtains customer and vehicle data prior to arrival when possible
· Greets customers in a timely, friendly manner and obtains vehicle information
· Conduct thorough walk around of guest vehicle, take pictures and videos
· Test drives the vehicle with customer as needed to confirm the problem or refer to technician if tech not available
· Conduct thorough maintenance menu presentation
· Ensure you are achieving your Xtime KPI’s and budget targets
· Maintaining a Customer Service Index (CSI) above national and regional average
· Provides a complete and accurate estimate for labor and parts. Quotes are to be presented to clients via preferred method of contact through online quoting tool.

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
· Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate
· Other tasks as assigned