OVERVIEW

We are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in automotive repair and exceptional customer service skills will be essential in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will have a strong background in the automotive industry, with experience in both sales and service.

REQUIREMENTS

• Previous dealership experience is preferred but not mandatory.
• A background as a mechanic or strong mechanical knowledge is highly desirable.
• Proven customer service skills with the ability to communicate effectively.
• Sales experience, particularly in an automotive context, is a plus.
• Familiarity with automotive repair processes and terminology.
• Ability to upsell services while maintaining a focus on customer needs.
• Experience with cash handling procedures is required. Join our team as an Automotive Service Advisor where your skills will contribute to delivering exceptional service in the automotive industry.
  Job Type: Full-time
  Pay: From $20.00 per hour
  Expected hours: 40 per week

Benefits:

• Extended health care

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive needs.
• Provide accurate information regarding vehicle maintenance and repair services.
• Utilize mechanical knowledge to diagnose issues and recommend appropriate solutions.
• Upsell additional services based on customer needs and vehicle condition.
• Prepare detailed service estimates and explain them clearly to customers.
• Handle cash transactions accurately, ensuring proper documentation of services rendered.
• Collaborate with technicians to ensure timely completion of repairs and services.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.