Automotive Service Advisor - Northbrook, IL Area at GreatWater 360 Auto Care

Northbrook, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

25.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Organizational Skills, Multitasking, Microsoft Windows, Computer Use, English Fluency, Basic Math Skills, Mechanical Knowledge

Industry

Motor Vehicle Manufacturing

Description

Description Join a Team That Puts People First At GreatWater 360 Auto Care, we’re committed to delivering exceptional automotive service with integrity and care. We’re looking for a Service Advisor who thrives in a fast-paced environment, values teamwork, and is passionate about creating memorable customer experiences. Automotive Service Advisor Location: Northbrook, IL Area Pay: $18.00 – $25.00 per hour + Overtime after 40 hrs + Monthly Incentive Plan Schedule: Monday–Friday | No Weekends! What You’ll Do Greet customers warmly and assist in the waiting area Sell services and parts with confidence and clarity Answer incoming calls promptly (within 3 rings) Tag and track vehicles; enter customer and vehicle data into Protractor software Manage workflow stages and maintain clear notes on work orders Assign work orders based on technician availability and skill Communicate effectively with technicians, fellow advisors, and the Service Manager Review technician recommendations and build estimates for customer approval Receive parts into work orders and notify customers when vehicles are ready Arrange payment and vehicle delivery Perform road tests as needed Support shop operations with tasks such as shuttling customers, cleaning, or picking up parts What We’re Looking For High school diploma or GED 1+ year experience as a Service Advisor or similar automotive customer-facing role Proven sales experience (minimum 1 year) Strong organizational skills and ability to multitask Proficient in Microsoft Windows and general computer use Fluent in English (verbal and written) Basic math skills Mechanical knowledge is a plus Benefits You’ll Love Full Benefits Package Day 1: Medical, Dental, Vision Short & Long-Term Disability + $25K Life & AD&D (100% Employer Paid) 401(k) with Company Match (after 90 days) Paid Parental Leave (1 week) Front-Loaded PTO + 6 Paid Holidays No Weekends – Ever! Training & Career Advancement: Onsite and offsite training to grow your skills and value in the industry Why GreatWater? We’re a fast-growing network of local auto repair shops where people matter. You’ll work in a supportive, respectful team culture with opportunities to advance and make a real impact on customer satisfaction and shop success. Ready to Join Our Team? Apply now and start your next chapter with GreatWater 360 Auto Care!

Responsibilities

The Service Advisor greets customers, sells services and parts, and manages workflow stages. They also communicate with technicians and customers, build estimates, and arrange payment and vehicle delivery.