AUTOMOTIVE SERVICE ADVISOR – JOIN OUR TEAM IN SHERWOOD PARK AT PARK MAZDA!

About Us: We’re a reputable family run automotive dealership/service center in Sherwood Park, Alberta committed to delivering exceptional customer experiences. Our success hinges on clear communication, technical accuracy, and a performance-driven mindset. If you’re an experienced Service Advisor with a knack for building trust and maximizing revenue, we’d love to meet you!

POSITION OVERVIEW

As a Service Advisor, you’ll act as the primary liaison between customers and technicians—ensuring smooth workflows, accurate estimates, and superior service quality

WHAT WE’RE LOOKING FOR

• Minimum 1 year Service Advisor experience, preferably in a dealership or high-volume service center
• Strong foundation in automotive systems and diagnostics
• Exceptional communication skills—both technical and client-facing—along with proven upselling ability.
• Excellent organizational skills, attentiveness to detail, and ability to thrive under pressure
• Proficiency in service software (e.g., SDS, dealership systems).
• Availability—able to work weekdays, 40 hours/week with 1 hour lunch and every 3rd Saturday 9am-1pm as needed
• We strongly value collaboration and are seeking someone who can contribute to our positive team environment

• Greet customers professionally—both in-person and on the phone—and gather accurate vehicle information.
• Coordinate service appointments, manage scheduling, and monitor workflow to ensure timely job completions.
• Consult with customers and technicians to develop accurate cost/time estimates and explain services in clear, relatable terms
• Proactively communicate updates, additional repairs, and any delays to customers
• Upsell services and parts using your technical insights to enhance safety and performance
• Process payments, track repair orders, and maintain detailed documentation in our service management system
• Collaborate with parts, technicians, and warranty to streamline communication and efficiency
• Handle customer feedback professionally and strive for long-term satisfaction